Return Policy

Pipe Return Policy

Ken behind a fog of, OMG, smoke — Due to his notorious smoking, Ken Brewster (shown above) has been banned completely in the United States. The FDA has characterized him a “hazardous substance” and both the EPA and Bureau of Alcohol Tobacco and Firearms require him to wear a warning label. We’re not sure if that’s because of his alcohol consumption or the fact that he is highly explosive when he’s drinking and smoking. There is no doubt about the environmental risk.

We strive to make your online purchase both easy and rewarding. We do understand that choosing a pipe or accessory such as the hardwood pipe holder online poses a few challenges not encountered by an in-store purchase. While you may often save time and money shopping online, you miss the opportunity to examine an item up close before making your selection. To ensure your satisfaction we offer a return policy on all briar pipes, meerschaum pipes and our exclusive hardwood pipe rack. We also offer a replacement for any clay pipe that arrives damaged or is found to be defective. If we cannot replace the pipe with the same style, we will issue a store credit for the purchase price.

If you should find an item does not meet your approval, you may return it for a full refund within 7 days.

We ask only that briar and meerschaum pipes being returned not be smoked and that a meerschaum bowl and stem be handled only by a soft cloth or velvet so that oils from your bare hand do not render the pipe unsuitable for resale.

If you have any questions about your purchase or the refund policy, please contact us by e-mail at sales@pipeshoppe.com, or call us at 607-354-4959

Best regards,

Ken