31 Dec 2021
By KC Ellis

Will I get a refund if the Post Office cannot deliver my package?

FAQs
It is the customers responsibility to make certain the shipping address provided is correct. We ship to the address we see on the order form. If for any reason the package cannot be delivered and is returned to Pipeshoppe.com, we may either send a refund for the items purchased or issue a store credit in the amount of the purchase price of the items. We will not refund the postage.
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03 Jul 2021
By KC Ellis
The Porcelain Hunter Pipe

The Porcelain Hunter Pipe

Brewing Smoke, FAQs
My friend Steve once complained, "I went to Germany and all I got was this crappy t-shirt and a porcelain hunter pipe." They also had to pick him up off the sidewalk outside a Munich beer hall on several occasions during his tour of Germany, but that's another story. So it goes, I suppose, that most hunter pipes are bought by tourists in order to prove to their neighbors that they actually went somewhere exotic and vaguely quaint, rather than something to add to their vast pipe collection. Let it be known that the noble Hunter Pipe is not just…
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21 Aug 2019
By KC Ellis

Credit Card Payments

FAQs, Updates
Did you know PayPal allows buyers to use a credit card if you don't have a PayPal account? It is safe and secure and you will not have to create a PayPal account. We recently lost our credit card processor because they took exception to the fact that we sell pipes which can be used to smoke tobacco. We do not encourage the use of tobacco, nor do we discourage pipe smokers from packing their pipes with their favorite blends. It's a pipe thing, some people just don't understand. The good news is that you can still pay by credit…
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15 Jun 2018
By KC Ellis

A word about add-ons on the checkout page – updated

FAQs, Updates
We have removed product-level add-ons on the product pages. Some products have variations but if you want to add pipe cleaners or a pipe tool you can do that when you check out. The options to have varnish applied to your clay pipe are available at checkout as well. If you buy a pipe that is pre-varnished, such as the black tipped pirate pipe or the red tipped Sherlock English tavern pipe, you do not need to purchase varnish on the checkout page.
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05 Oct 2017
By KC Ellis

New in stock alert notification available

Brewing Smoke, FAQs, Updates
We carry a lot of pipes and accessories and sometimes they sell out. Usually we can get them back in stock in a relatively short period of time, but we know it can be disappointing if the item you want is not available. We have added a new feature that will, we hope, alert you when an item is back on the shelf. We are in the process of testing the FollowPrice plugin for our shopping cart. If you want to find out when an item goes on sale or when an item that is sold out is back in…
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15 May 2017
By KC Ellis

New policy on international orders

FAQs, Updates
We have seen a rise in fraud using stolen or unauthorized credit cards to make purchases and we are making some adjustments to how we handle new orders. This will not apply to our longstanding customers but for new customers we will not ship to a separate shipping address. Orders will ship only to the billing address. On new international orders we will now require payment by Postal Money Order. In addition we may request photo ID. We are implementing these new rules because we have no way to verify that a credit card used to make a purchase is…
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17 Mar 2017
By KC Ellis

Do clay pipes stick to your lips?

FAQs
DON’T BE LIKE THESE GUYS! The first time you try a new clay pipe you may find the clay will tend to stick to your lips. DON’T PANIC. If you ordered a clay pipe with a varnished tip you have nothing to fear. The varnish should keep your lips protected. If you chose a pipe without a varnished tip it is easy to minimize the chance of the pipe sticking by simply moistening the area around the tip with your tongue. Your saliva will help produce a protective layer and after smoking the pipe a couple of times, you should…
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15 Mar 2017
By KC Ellis

Are orders shipped First Class insured?

FAQs
Your clay pipe orders are insured against damage in transit. This true for both Priority Mail and First Class shipping. First Class may show as an option if your order does not exceed weight or size restrictions. Priority shipping usually goes out the next business day and should arrive in 2-3 days. First Class orders will be processed in a timely manner and may take a few extra days to arrive. We make every effort to pack your order securely. If you find that a pipe arrives broken, please let us know right away. We do not want you to…
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16 Feb 2017
By KC Ellis

Pipeshoppe.com is now fully secure website on all pages

FAQs, Updates
We recently took advantage of hosting server's offer to update the Pipeshoppe.com website to HTTS for the entire site. All of our purchase transaction have been secure since we launched, but the none checkout pages just HTTP sites. What this means for our customers is that your login, account setting, and all pages you visit on our site are secure. Your actual experience on the website should not be any different, however we do want to know if encounter any errors logging in, creating an account, purchasing or checking out. If you run into a problem call us at 607-354-4959…
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