If you have a pipe that needs repair, we can help. We cannot repair broken clay pipes, but if you have:
- A Meerschaum pipe with a broken stem or insert
- A briar pipe that needs a new stem
- A pipe with cracked or broken shank
- Or other issues with a briar or Meerschaum pipe
We may be able to help you out. Repairs can take several weeks depending on the backlog. We will give you a repair quote prior to doing the work and if we cannot perform the repair, we will return the pipe without charge other than the non-refundable deposit which will cover the shipping.
The deposit is $15 which will be applied to the repair charge and will cover insurance up to $200.00 when we ship the pipe back to you. If your pipe is valued at over $200, please email us in advance so we can determine if the deposit will need to be greater than $15.00.
Please mail your pipe to:
Penn Valley Pipes
2130 Long Creek Road
Apalachin, NY 13732-2142
Along with a check or money order for $15.00 payable to: PENN VALLEY PIPES AND TOBACCO CO.
Please include your name, phone number, email address, mailing address and a description of the damage and what you would like us to do, such as replace the stem, put a band around the shank, ream, clean and polish, or whatever you would like us to do.
We will contact you by email or phone when we receive the pipe and again when we have an estimate of the repair cost. If you decide to have the repair done, we will invoice your through PayPal, or you can send us the repair quote price less the $15 deposit. Please be patient, it may take several weeks before your pipe is finished and returned to you.